Everything you need to know before booking your tickets, from ticket bands and seating options to refunds, accessibility and our Essential Companion Scheme.
We’re committed to making your concert experience as enjoyable and accessible as possible, so please take a moment to review the information below before booking.
- VIP: The ultimate concert experience, with seating in the exclusive front two rows.
- Premium: Our very best seats, offering exceptional views and outstanding acoustics.
- Band A: Excellent seats with a clear, central view of the stage.
- Band B: Great value seats offering a comfortable view of the performance.
- Restricted View: Seats with a side or partially restricted view of the stage.
Please note: Ticket bands and availability may vary depending on the venue.
Tickets are non-refundable except in the event of cancellation or rescheduling.
If an event is cancelled, customers will receive a full refund.
If an event is rescheduled, tickets will remain valid for the new date. If you are unable to attend the new date, refund arrangements will be communicated at that time.
Johns’ Boys is committed to ensuring our concerts are accessible to everyone.
Most of our Venues provide:
- Wheelchair accessible seating
- Accessible toilet facilities
- Step-free access
- Hearing assistance where available (venue dependent).
As facilities vary from venue to venue, please contact the venue directly if you have specific accessibility requirements.
Customers who require assistance because of a disability or long-term health condition may be eligible for a complimentary Essential Companion ticket.
An Essential Companion ticket is provided as a reasonable adjustment for customers who would otherwise be unable to attend without support.
The scheme is intended to enable access and is not a general “buy one get one free” offer.
Availability is subject to venue capacity and booking procedures.
Proof of eligibility may be requested. We accept a wide range of recognised supporting documentation, including:
- Nimbus Access Card
- Hynt Card
- CEA Card
- UK Disabled ID Card (DID Card)
- National Rail Disabled Persons Railcard
- Disabled Person’s Freedom Pass
- Local Authority Disabled Travel Pass
- Blue Badge
- Certificate of Visual or Dual Sensory Impairment
- Assistance Dog ID Book
- Official confirmation of hearing impairment
- Disability Living Allowance (DLA)
- Personal Independence Payment (PIP)
- Attendance Allowance
- Armed Forces Independence Payment (AFIP)
- War Disablement Pension
- Employment & Support Allowance
- Continuing Healthcare Package
- Direct Payments or Social Care Package
- A letter from a GP, Consultant, Social Worker or other recognised healthcare professional
- Equivalent international documentation
Customers who require assistance because of a disability or long-term health condition may be eligible for a complimentary Essential Companion ticket.
An Essential Companion ticket is provided as a reasonable adjustment for customers who would otherwise be unable to attend without support.
The scheme is intended to enable access and is not a general “buy one get one free” offer.
Availability is subject to venue capacity and booking procedures.
If you have any questions regarding accessibility or ticketing, please contact us before booking and we will be happy to assist.
If you have any further questions about tickets, accessibility or your booking, please don’t hesitate to get in touch and we’ll be happy to help.